Return & Exchange Policy
At Montessori Outlet, we inspect every product we ship in order to ensure our customers' satisfaction. Because we are very confident on the quality of our premium quality materials, we are pleased to offer returns and exchanges defined by the following two categories within 30 days from the delivery date. Due to the extreme discounts we offer, all sales become final after 30 days from the delivery date, and we do not accept any returns or exchanges at that time. All returns and exchanges must be in original packages. Each item will be carefully inspected upon receipt at our warehouse before decisions are made.
Category A: Manufacturer Defects & Shipping Damages
If a customer receives damaged, defective, missing, or incorrectly shipped items from Montessori Outlet, please give us a call within 30 days of the delivery date and our customer service representative will arrange replacements for you. Montessori Outlet will pay for the shipping of the replacement items. There will be no restocking fee if damaged or defective items are returned. Initial shipping charges will not be refunded. You may be asked to provide photos on damage / defective items to help us file the recovery claim with FedEx.
Category B: Personal Preferences
*Books are not returnable.
If items (except furniture) are returned or exchanged because of customers' personal preferences, a 15% restocking fee will be applied. Customers are responsible for the shipping costs of any returns and exchanges due to their personal preferences. Initial shipping charges will not be refunded. Please contact our customer service representative before you return or exchange any materials under this category.
Based on furniture manufacturers' return & exchange policy, a 20% restocking fee will be assessed by MO on behalf of the manufacturer(s) if the returning product has damaged packaging but in resalable condition. We are asked to reject any return/exchange request if any furniture item is assembled or damaged due to improper assembly. Customer will be responsible for all shipping fees on any furniture return/exchange request.
* Sample Definition of Personal Preferences:
- I just want to have a look at the materials.
- I found another company offering cheaper prices.
- I don't like the (???) comparing to other companies.
- I bought too many.
An RMA# will be issued to you at the time of your return/exchange request. The RMA# must be marked on any returning packages. Return packages will not be accepted without a visible RMA# on the outside of the package. All return/exchange items must be shipped back to Montessori Outlet within 10 days from the date of the RMA# being issued.
Please CLICK HERE to download "Merchandise Return Procedure Form" and contact our customer service representative to obtain your RMA# before returning any materials to our company.
Attention (1): Due to possible shipping damages, all returning items must be packaged in a brown carton box. We will reject any return/exchange shipment if items are shipped to us without their original cardboard box being placed in a brown carton box.
Attention (2): All merchandises returned due to personal preference cannot have any missing parts, damages, or written marks on either products or cardboard boxes. We will only accept returns or exchanges due to personal preferences when the merchandises are in brand new resalable condition upon our inspection.
Attention (3): If furniture items need to be returned or exchanged, please be sure to contact us at (888) 668-8538, weekdays 8am to 5pm PST, or email us at firstname.lastname@example.org, before sending it back. We will make all the arrangements to ensure your request has been smoothly taken care of.
Attention (4): All clearance item sales are final. No returns or exchanges will be accepted. However, replacements will be provided if clearance items are damaged during shipping (or we will refund you if clearance items are sold out).
Attention (5): We will refuse any return/exchange requests if one of the following excuses are presented: a) I've been on vacation since I placed the order. I didn't check the order until I returned from my vacation, which has passed 30 days from the delivery date; (Courtesy Suggestion: Please make sure to place the order and check the quality before you take a vacation, or having your colleagues to check it for you. You may also place the order after you come back from the vacation.) b) I was so busy and forgot checking the package, which is now more than 30 days after the delivery;